Terms and Conditions

This website is operated by Elloir. The following terms and policies are designed to protect consumer rights. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you agree that access to, use of, and any purchases made on this site are subject to these Terms and Conditions and applicable laws.

Elloir may change or modify these Terms and any policy or guideline of the site at any time. Changes take effect immediately upon posting. Your continued use of the site after any modification constitutes acceptance of the changes. We recommend reviewing these Terms regularly. If you do not agree, please do not use this site.

1. Intellectual Property

Trademarks
The trademarks, logos, and service marks displayed on this site are the property of Elloir or our suppliers and partners. You may not use these marks without prior written consent from Elloir or the respective owner.

Copyright
All content on this site, including text, images, graphics, design, software, and organization, is protected by copyright and other intellectual property laws. Except as expressly provided, no rights are granted to use the site or its materials.

2. Use of Our Site

You may print or electronically copy portions of the site solely for placing orders with Elloir. Any other use, including reproduction, distribution, display, or transmission of content, is prohibited unless authorized by Elloir. Do not modify or remove any notices from materials downloaded or printed from the site.

3. Product Availability

We make every effort to keep inventory accurate. Items may occasionally be out of stock before listings are updated. If an item you purchased is unavailable, we will contact you with options. We do not guarantee availability or processing and delivery timelines. We may discontinue products at any time without notice.

4. Estimated Delivery

Processing times are typically [X] business days. Delivery estimates vary by destination and carrier. High order volumes or carrier constraints may cause delays. We do not guarantee delivery dates. You will receive a tracking link when your order ships.

5. Promotions and Coupons

Elloir coupon codes may expire without notice. Expired codes will not be honored, including those found on third party sites. Coupons cannot be applied to bundles, premium gifts, or special items, may not apply to sale items, and cannot be combined with other offers unless explicitly stated.

6. Free Gifts

Free gifts are limited and subject to availability. If a selected gift is unavailable, Elloir may substitute a comparable gift without notice.

7. Pricing Errors

We strive for accuracy, but pricing or product details may contain typographical or system errors. If a product is listed at an incorrect price, we will contact you with options or cancel the order. If your order has shipped, you agree to return the product or pay any price difference. Prices may change without notice.

8. Other Errors or Inaccuracies

We work to ensure accurate information. Product photos may vary from actual color due to display settings and lighting. Dimensions and weights are approximate and may have minor tolerances. Finishes and textures may show natural variations consistent with materials like leather or vegan leather.

9. Payment and Orders

We accept major credit and debit cards, PayPal, and local methods where available. Supported currencies include USD, GBP, CAD, AUD, and EUR, plus others shown at checkout. To request order changes or cancellation, contact us promptly at support@elloir.com. Orders that have shipped cannot always be changed or canceled.

10. Taxes, Duties, and Customs

International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the item price or shipping cost. Customs processing may cause delivery delays.

11. Returns and Exchanges

Return window
30 days from delivery for unused items with original tags and packaging.

How to start
Email support@elloir.com with your order number and reason.

Return shipping
• Defective or wrong item: prepaid label provided.
• Other returns: customer covers return postage.

Exchanges are offered when stock is available. See our full Returns Policy for details and exclusions.

12. Warranty and Quality

Elloir offers a limited warranty of 6 months against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, accidental damage, improper care, or exposure to elements beyond normal use. If you believe your item is defective, contact us with photos and your order number.

13. Care Guidance

Avoid prolonged exposure to moisture, oils, and direct sunlight. Store your bag in a breathable dust bag in a cool, dry place. Clean gently with a soft cloth. For deeper care, consult a professional leather service.

14. Privacy

Your privacy matters to us. Please review our Privacy Policy for details on data collection, use, cookies, and your rights. If there is any conflict between the Privacy Policy and these Terms, these Terms will govern in relation to site use and purchases.

15. Third Party Content and Links

This site may link to third party websites. Elloir does not control or endorse third party content and is not responsible for the accuracy, security, or privacy practices of those sites. Access third party sites at your own risk.

16. Submissions and User Content

Any content you submit, including reviews, questions, ideas, or suggestions, is considered non confidential and becomes the property of Elloir. We may use, reproduce, modify, or distribute such content without compensation, subject to applicable laws and our Privacy Policy. You are responsible for the content you submit and must not infringe third party rights.

17. Fraud Prevention and Account Termination

We reserve the right to cancel orders suspected of fraud or abuse, to terminate accounts, and to block access to the site. Fraudulent transactions may be referred to authorities as permitted by law.

18. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the site and all products are provided on an as is and as available basis. Elloir disclaims all warranties not expressly stated. Elloir is not responsible for damages arising from improper use, exposure to water or chemicals, or improper storage. We are not responsible for lost parcels due to incorrect shipping information provided by customers.

To the maximum extent permitted by law, Elloir will not be liable for any indirect, incidental, special, or consequential damages. In any case, Elloir’s total liability for any claim relating to a purchase will not exceed the amount you paid for the product at issue.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in New Mexico unless mandatory consumer protection laws grant you other rights.

20. Contact

Email: support@elloir.com
Hours: 8:00 am to 8:30 pm local time, Albuquerque, NM
Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, United States