This website is operated by Elloir. The following terms and policies are designed to protect consumer rights. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. By using this site, you agree that access to, use of, and any purchases made on this site are subject to these Terms and Conditions and applicable laws.
Elloir may change or modify these Terms and any policy or guideline of the site at any time. Changes take effect immediately upon posting. Your continued use of the site after any modification constitutes acceptance of the changes. We recommend reviewing these Terms regularly. If you do not agree, please do not use this site.
Trademarks
The trademarks, logos, and service marks displayed on this site are the property of Elloir or our suppliers and partners. You may not use these marks without prior written consent from Elloir or the respective owner.
Copyright
All content on this site, including text, images, graphics, design, software, and organization, is protected by copyright and other intellectual property laws. Except as expressly provided, no rights are granted to use the site or its materials.
You may print or electronically copy portions of the site solely for placing orders with Elloir. Any other use, including reproduction, distribution, display, or transmission of content, is prohibited unless authorized by Elloir. Do not modify or remove any notices from materials downloaded or printed from the site.
We make every effort to keep inventory accurate. Items may occasionally be out of stock before listings are updated. If an item you purchased is unavailable, we will contact you with options. We do not guarantee availability or processing and delivery timelines. We may discontinue products at any time without notice.
Processing times are typically [X] business days. Delivery estimates vary by destination and carrier. High order volumes or carrier constraints may cause delays. We do not guarantee delivery dates. You will receive a tracking link when your order ships.
Elloir coupon codes may expire without notice. Expired codes will not be honored, including those found on third party sites. Coupons cannot be applied to bundles, premium gifts, or special items, may not apply to sale items, and cannot be combined with other offers unless explicitly stated.
Free gifts are limited and subject to availability. If a selected gift is unavailable, Elloir may substitute a comparable gift without notice.
We strive for accuracy, but pricing or product details may contain typographical or system errors. If a product is listed at an incorrect price, we will contact you with options or cancel the order. If your order has shipped, you agree to return the product or pay any price difference. Prices may change without notice.
We work to ensure accurate information. Product photos may vary from actual color due to display settings and lighting. Dimensions and weights are approximate and may have minor tolerances. Finishes and textures may show natural variations consistent with materials like leather or vegan leather.
We accept major credit and debit cards, PayPal, and local methods where available. Supported currencies include USD, GBP, CAD, AUD, and EUR, plus others shown at checkout. To request order changes or cancellation, contact us promptly at support@elloir.com. Orders that have shipped cannot always be changed or canceled.
International orders may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the item price or shipping cost. Customs processing may cause delivery delays.
Return window
30 days from delivery for unused items with original tags and packaging.
How to start
Email support@elloir.com with your order number and reason.
Return shipping
• Defective or wrong item: prepaid label provided.
• Other returns: customer covers return postage.
Exchanges are offered when stock is available. See our full Returns Policy for details and exclusions.
Elloir offers a limited warranty of 6 months against manufacturing defects in materials and workmanship. This does not cover normal wear and tear, accidental damage, improper care, or exposure to elements beyond normal use. If you believe your item is defective, contact us with photos and your order number.
Avoid prolonged exposure to moisture, oils, and direct sunlight. Store your bag in a breathable dust bag in a cool, dry place. Clean gently with a soft cloth. For deeper care, consult a professional leather service.
Your privacy matters to us. Please review our Privacy Policy for details on data collection, use, cookies, and your rights. If there is any conflict between the Privacy Policy and these Terms, these Terms will govern in relation to site use and purchases.
This site may link to third party websites. Elloir does not control or endorse third party content and is not responsible for the accuracy, security, or privacy practices of those sites. Access third party sites at your own risk.
Any content you submit, including reviews, questions, ideas, or suggestions, is considered non confidential and becomes the property of Elloir. We may use, reproduce, modify, or distribute such content without compensation, subject to applicable laws and our Privacy Policy. You are responsible for the content you submit and must not infringe third party rights.
We reserve the right to cancel orders suspected of fraud or abuse, to terminate accounts, and to block access to the site. Fraudulent transactions may be referred to authorities as permitted by law.
To the fullest extent permitted by law, the site and all products are provided on an as is and as available basis. Elloir disclaims all warranties not expressly stated. Elloir is not responsible for damages arising from improper use, exposure to water or chemicals, or improper storage. We are not responsible for lost parcels due to incorrect shipping information provided by customers.
To the maximum extent permitted by law, Elloir will not be liable for any indirect, incidental, special, or consequential damages. In any case, Elloir’s total liability for any claim relating to a purchase will not exceed the amount you paid for the product at issue.
These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law rules. Any dispute will be resolved in the state or federal courts located in New Mexico unless mandatory consumer protection laws grant you other rights.
Email: support@elloir.com
Hours: 8:00 am to 8:30 pm local time, Albuquerque, NM
Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, United States
Last Updated: September 21, 2025
At Elloir, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us.
Elloir is the controller of your personal data for activities described in this policy.
Contact email: support@elloir.com.
If you are in the EEA or UK, Elloir may appoint an EU or UK representative. Contact details will be provided upon request.
Data you provide
Name, email, phone number, billing and shipping addresses, account credentials, order details, payment method details processed by our payment partners, messages to support, survey responses, and marketing preferences.
Data collected automatically
IP address, device and browser type, operating system, referral URLs, pages viewed, time on page, actions on site, approximate location derived from IP, and cookie identifiers.
Data from partners
Fraud prevention and payment processors, analytics and ad partners, logistics and fulfillment providers.
• Provide services and fulfill your orders, including payments, shipping, returns, and support.
• Improve our site, products, and user experience through analytics, research, and testing.
• Personalize your shopping experience and deliver relevant content and offers.
• Communicate about your account, purchases, policy updates, and marketing if you opt in.
• Prevent, detect, and investigate fraud, abuse, or security incidents.
• Comply with legal obligations, tax and accounting rules, and regulatory requests.
Legal bases where required
• Performance of a contract for orders and customer service.
• Legitimate interests for security, improvement, and limited personalization.
• Consent for email or SMS marketing and some cookies where required.
• Legal obligation for accounting and compliance.
We use cookies, pixels, and similar technologies to run the site, remember preferences, measure performance, and deliver advertising. Some cookies are necessary, others are optional.
You can manage non essential cookies via Cookie Settings on our site or through your browser. For interest based ads, you can also visit industry opt out pages such as YourOnlineChoices or AboutAds, availability varies by region.
We work with analytics and advertising partners to understand usage and present offers that may be relevant to you. These partners may set cookies or collect identifiers. Where required by law, we rely on your consent. You can withdraw consent at any time through Cookie Settings.
We share personal data only as needed to operate our business.
Service providers
Payment processors, fraud tools, fulfillment centers, carriers, analytics, support platforms, cloud hosting.
Advertising and marketing partners
When you have consented to non essential cookies or when permitted by law.
Legal and compliance
When required by law, to protect our rights, or to respond to lawful requests.
Business transfers
In connection with a merger, acquisition, or sale of assets. Your data will remain protected in line with this policy.
We do not sell your personal information in exchange for money. See Section 12 for US state privacy details on sale or sharing for cross context behavioral advertising.
Your data may be processed outside your country of residence. For transfers from the EEA or UK, we use appropriate safeguards such as Standard Contractual Clauses or other mechanisms recognized by law.
We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements. Retention periods vary by data type and purpose.
We use administrative, technical, and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to processing, to withdraw consent, and to data portability. To exercise your rights, contact support@elloir.com. We will verify your request and respond within the required timeframe, typically within 30 days.
EEA and UK
You have the rights listed above under GDPR. You may lodge a complaint with your local data protection authority.
Brazil
Elloir processes personal data under the LGPD legal bases listed in Section 3. You may contact support@elloir.com to exercise your LGPD rights.
United States including California
See Section 12 for US state privacy disclosures.
Our site and products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child provided data to us, contact support@elloir.com and we will delete it.
For California residents and residents of other US states with similar laws:
Categories collected
Identifiers, commercial information, internet or network activity, approximate geolocation, and inferences for personalization.
Sources
You, your devices, and service providers.
Purposes
As described in Section 3.
Sale or sharing
We do not sell personal information for money. We may share identifiers and internet or network activity with advertising partners for cross context behavioral advertising. You can opt out through our Do Not Sell or Share My Personal Information link where required.
Sensitive data
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.
Your rights
Access, deletion, correction, portability, and the right to opt out of sale or sharing. You will not be discriminated against for exercising your rights.
Our site may contain links to third party websites. Their privacy practices are not controlled by Elloir. Review their privacy policies before using their services.
We may update this policy to reflect changes in our practices or legal requirements. We will post the updated version with a new effective date. Your continued use of Elloir services after changes become effective means you accept the updated policy.
Email
support@elloir.com
Mailing address
1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, United States
Business hours
8:00 am to 8:30 pm local time, Albuquerque, NM
Our customer support is available Monday to Friday: 8 AM to 8:30 PM.
Yes, at Elloir, we offer worldwide shipping! No matter where you are, we ensure that your order is delivered to your doorstep as quickly and efficiently as possible.
We are currently experiencing a very high order volume, all orders will be dispatched within 24-72 hours, and shipping will take around 5-9 business days depending on your location.
Delivery details will be provided during checkout & in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
We offer free worldwide shipping on orders over $79
Our customer service team is available Monday till Friday from 8 am - 8:30 pm
We offer secure payments using Creditcard, PayPal, ShopPay and Amazon Pay.
